Policies of Corporate Excellence – Terms and Conditions

Staff Supervision Policy
Conatus ensures that two Registered Psychologists are involved with every case. This may be by means of joint working, clinical supervision or professional support.

Appropriately Qualified Staff
We strive towards excellence and we ensure that all of our Psychologists are fully qualified and Registered Psychologists with the Health and Care Professions Council (HCPC). All are enhanced CRB checked and hold membership of appropriate bodies. Conatus guarantee that all their practitioners’ hold current and checked qualifications to undertake their work.

Continuous Professional Development
At Conatus we provide a well-supported environment for learning and development, actively encouraging our staff to enhance and consolidate their skills.

Environmental Issues
Where possible we choose environmentally-friendly products and energy efficient processes, Conatus places social responsibility at the forefront of all our activity; we undertake to benefit society in the long term.

All therapeutic and business contracts between clients and representatives of Conatus Health Ltd will be protected by clear and secure boundaries of confidentiality.

Conatus holds all recorded client information securely and will ensure the utmost confidentiality in the treatment of any such information. Conatus clinicians abide by the boundaries of confidentiality as outlined within the code of ethics of the British Psychological Society and adhere to the 8 key principles of the Data Protection Act 1998. All children’s medical notes will be securely kept until the year of their 25th birthday and then destroyed.

Confidentiality cannot be guaranteed in Medico –Legal work, as Conatus’s Duty is to the Court.

Conatus Child Psychology values difference and diversity and does not discriminate on the grounds of age, gender, sexual preference or orientation, marital status, religion, race, colour, national origin, disability, heritage or political belief.

The Equality Act 2010 gives disabled people rights not to be discriminated against or harassed in access to health services and social services. This includes services provided at doctors’ surgeries and hospitals.

Should you or your child have a disability that prevents you from attending our first floor offices we will provide, at no extra cost, suitable facilities for your appointment.  If you or your child have any visual, hearing or other disability, please make us aware at the time of booking and we will do all in our power to make your visit to clinic as comfortable as possible.
Financial Quotation
We are happy to provide a written quote for work, particularly assessment work. Once you have been notified we hold the quote cost for 8 weeks.  Quotes will specify (where possible) all on costs such as travel and mileage allowance.

Fees and Payment
Payment for each consultation can be made either in advance or on the day of the appointment, by cheque or cash or with prior arrangement we can offer a pay on invoice service.

Please note that all invoices must be settled within 14 days of date of issue, unless otherwise stated.

The invoice states what you must pay, what it is for and by when you must pay.  Any dispute must be put in writing within 10 days of issue. If you dispute part of this invoice you must pay the part you do not dispute.  Terms are strictly 14 days net.  As with all commercial contracts penalties apply for late payment, Conatus have the right to exercise their statutory rights under the Late Payment of Commercial Debts (interest) Act 1998.
Clients are advised that in booking an appointment they are reserving a Registered Clinical Psychologist's/Educational Psychologist’s/ Speech and Language Therapist’s/ or other suitably qualified therapist’s  time exclusively for their treatment.

For a cancellation, we appreciate as much notice of as possible. Over 24 hours in advance of your scheduled appointment incurs no charge.  All cancellations with a notice period less than 24 hours notice will result in a charge.  No notice (DNA’s) are charged the full amount.

By scheduling an appointment, you are agreeing to our cancellation policy.

Please be advised that late arrivals may result in a shortened appointment.
Insurance Policies
Some insurance companies require a formal referral from a GP, Psychiatrist or Paediatrician to validate a claim to see a psychologist. In this case, we will provide information on a number of specialist health professionals whom we work closely with. If you are unsure of the procedures adopted by your insurers, please contact them for authorisation.

We are registered providers with all the main health insurance providers e.g. BUPA*, AXA, AVIVA, Cigna, Pru Health and Simply Health.
We do not accept payments for treatments directly from health insurance companies. We will however, provide a full set of duplicate documentation (invoices and receipts) should you wish to claim from your provider. Please make this known at the time of booking your first appointment.
Some companies pay a standard charge, in this instance we would ask the client to make good the shortfall.  If you have any queries please call your health insurance provider.
It is your responsibility to check with your insurers of any amount that will not be covered by them.
BUPA Clients*
Due to the imposed billing structure at BUPA* we offer those clients with BUPA*, a specialised service of 45 minute sessions; billing the insurers directly for work undertaken.  Consequently we do not offer our first appointment package to BUPA* clients. If you have a policy with BUPA* please make Conatus aware of this prior to the first appointment, as we are unable to correct or transfer provision after therapy has commenced
Expert Witness Assessments
In medico-legal work Conatus’s duty is to the court and not to the claimant, defendant or any instructing parties. The report will contain an independent, unbiased opinion, negotiable only in respect of basic factual detail or clarification.  Please be aware that usual principles of confidentiality between patient and psychologist cannot be presumed in that instance.

We aim to provide a full report within 12 weeks of the written quotation being accepted.

One bound copy will be supplied to the instructing legal team at a cost of £21. Further bound copies will be charged at £21.00 per copy and can be sent directly to other parties.
All contents of Conatus website are for general information only. Conatus will not be held liable for your use of this information and accepts no responsibility for any decisions made or for any loss, damage, or injury caused based on or deriving from the use of any information found on the website.

The content of the website is not to be used in the diagnosis or treatment of any psychological conditions, nor is the information used to replace the services of a trained and qualified mental health professional.

The “useful links” to other websites are provided only as a courtesy, resource or reference and do not imply Conatus approves or endorses their website, their services or products.

Furthermore the information contained in any linked external website does not reflect the opinions, policies or standards of Conatus. The copying, distributing and publishing of all or part of this website is prohibited.
Company Details
Conatus Child Psychology is the trading name of Conatus Health Limited, company Number 07118650 a company registered in England and Wales.
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